Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

To provide the Services, we collect personal information from a variety of sources. The information we collect and use depends on how you interact with us.

In addition to the uses described below, we may use information to communicate with you, provide or improve the Services, comply with legal obligations, enforce applicable terms, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain depend on how you interact with the Site and use the Services. We use the term “personal information” to refer to information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You

Information you directly submit through the Services may include:

• Contact details, including your name, address, phone number, and email address.
• Order information, including billing and shipping details, payment confirmation, email address, and phone number.
• Account information, including username, password, security information, and other details used to protect an account.
• Customer support information, including information you include when contacting us or sending a message through the Services.

Some features may require you to provide certain information. You may choose not to provide it, but this may prevent you from using or accessing those features.

Information We Collect about Your Usage

We may automatically collect information about your interaction with the Services (“Usage Data”). We may use cookies, pixels, and similar technologies to collect device and browser information, network connection information, IP address, and other details about your use of the Services.

Information We Obtain from Third Parties

We may obtain information from vendors and service providers who collect information on our behalf, such as:

• Providers that support the Site, including cloud hosting, database, object storage, content delivery, email, analytics, and security providers.
• Payment processors that collect payment and billing information to process payments and fulfil orders.
• Partners and providers that help us understand visits, communications, advertising, and interactions with the Services using pixels, web beacons, software development kits, third-party libraries, and cookies.

Information obtained from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services. We use personal information to perform our contract with you, including to process payments, fulfil orders, send account or transaction notifications, manage accounts, arrange shipping, and facilitate returns or exchanges.

Marketing and Advertising. We may use personal information to send marketing and promotional communications and to show relevant advertising. Where required, we rely on consent or another lawful basis under applicable law.

Security and Fraud Prevention. We use personal information to detect, investigate, and take action regarding fraudulent, illegal, or malicious activity. You are responsible for keeping account credentials safe.

Communicating with You and Service Improvement. We use personal information to provide customer support and improve the Services.

Like many websites, we use cookies on the Site. We use cookies to operate and improve the Site and Services, remember actions and preferences, run analytics, and better understand how users interact with the Services. We may also allow third-party providers to use cookies for analytics, services, products, and advertising.

Most browsers accept cookies by default. You can remove or reject cookies through browser controls, although blocking cookies may affect some features or functionality. Blocking cookies may not completely prevent information sharing with advertising partners.

Where applicable, our website recognizes the Global Privacy Control signal as a request to opt out of sharing or targeted advertising for the associated browser or device. Except for GPC, we do not currently recognize other “Do Not Track” signals.

We may disclose personal information to third parties for contract fulfilment, legitimate business purposes, and other reasons subject to this Privacy Policy. These circumstances may include:

• Vendors and service providers who perform services for us, such as IT, cloud storage, payment processing, analytics, customer support, fulfilment, and shipping.
• Business and marketing partners who provide services or advertising, subject to their own privacy notices.
• Third parties when you direct, request, or consent to the disclosure.
• Affiliates or members of our corporate group for legitimate business purposes.
• Parties involved in a business transaction such as a merger or bankruptcy, or where disclosure is required by law or necessary to protect the Services, our rights, users, or others.

Categories of personal information that may be disclosed include identifiers and contact details, order and account information, commercial information, internet or network activity, and geolocation information. Recipients may include service providers, business and marketing partners, and affiliates.

We do not use or disclose sensitive personal information without consent or for the purpose of inferring characteristics about you. Where applicable law treats certain advertising disclosures as a “sale” or “sharing”, you may opt out as described below.

The Site may contain links to websites or online platforms operated by third parties. If you follow a link to a site not affiliated with or controlled by us, you should review its privacy and security policies and other terms. We are not responsible for the privacy or security of third-party sites, including the accuracy, completeness, or reliability of their information.

The Services are not intended for children, and we do not knowingly collect personal information about children. If you are a parent or guardian and believe a child has provided personal information to us, please contact us using the details below to request deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we share or sell personal information of individuals under 16 years of age.

No security measure is perfect or impenetrable, and we cannot guarantee perfect security. Information sent to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information.

How long we retain personal information depends on factors such as whether we need it to maintain an account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Depending on where you live, you may have some or all of the following rights. These rights are not absolute and may be subject to legal exceptions.

• Right to Access / Know: request access to personal information we hold about you and details about how we use and share it.
• Right to Delete: request deletion of personal information we maintain about you.
• Right to Correct: request correction of inaccurate personal information.
• Right of Portability: request a copy of your personal information or transfer it to a third party in certain circumstances.
• Right to Opt Out: direct us not to sell or share personal information, or to opt out of targeted advertising where those rights apply.
• Restriction of Processing: ask us to stop or restrict certain processing.
• Withdrawal of Consent: withdraw consent where processing is based on consent.
• Appeal: appeal a decision we make regarding your request.
• Managing Communication Preferences: unsubscribe from promotional emails at any time. We may still send non-promotional account or order messages.

You may exercise applicable rights by contacting us below. We will not discriminate against you for exercising these rights. We may need to verify your identity before responding. You may designate an authorized agent where permitted by law, and we may require proof of authorization and direct identity verification.

If you have concerns about how we process personal information, please contact us using the details below. If you are not satisfied with our response, you may have the right to appeal or lodge a complaint with your local data protection authority.

We may transfer, store, and process personal information outside the country where you live. Information may also be processed by staff, service providers, and partners in those countries.

Where required, we rely on recognized transfer mechanisms such as Standard Contractual Clauses or equivalent safeguards, unless the destination has been recognized as providing an adequate level of protection.